Information technology professional looking to obtain an Advanced Support Technician position. Looking to utilize my excellent track record of supporting and trouble shooting hardware, software, and network issues. Plan to contribute my reputation for team cooperation with the ability to function independently as needed to your organization. Disciplined work habits are reinforced with a high energy level and attention to detail.
EDUCATION
Baker College Computer Networking Technology 2010 Allen Park, MI
Computertraining.com.
Microsoft Certified Hands-On IT Academy Southfield, MI Pursuing MCSA MCSE Certifications. Microsoft Certified Professional (MCP) Southfield, MI2007
Fayette Plateau Technical Center A+ Certificate 2000Oak Hill, WV
National Institute of Technology
AD Computer Programming1987 Cross Lane, WV
Operating Systems: Windows XP/ 2000Pro, & Windows Server 2000/ 2003.
Networking: Protocols, Active Directory, VPN Wireless, Rj45 Cabling &TCP/ IP/LAN.
Software: MS Office Suite 2003 Word, Excel, PP, Access, Outlook, Visio, Symantec Antivirus, Walelink, Acrobat Reader, Avalanche, Exchange Server 2003, VNC, Winrar, Nero, WinImage, Norton Ghost.
Equipment: Forklift, Electric pallet jack, Pallet jack
PROFESSIONAL EXPERIENCE
GOLDEN HARVEST FOOD BANK2014-2018 Aiken, SC 29803
Warehouse Tech
I single-handedly handled the shipping and receiving in a warehouse that served 11 counties. My duties included, but were not limited to: loading out distribution partners, managing incoming and outgoing drivers and their trucks, maintaining inventory accuracy, WMS processing, customer service, and attending community events. Additionally, I was responsible for keeping the facility in perfect condition.
Walmart2012-2014 Aiken, SC 29803
Material Handler
Material Handler, Unloader, Sales Associate,
Responsible for getting merchandise from the backroom to the floor.
ADECCO ENGINEERING & TECHNICAL 2009
Computer Technician for FCI 2009 Novi, MI 48167
Responsible for doing desktop removal and set up of new desktop.
Imaging of laptops and PC with Symantec Ghost.
Field Service Technician for Cardinal Health2008 Ypsilanti, MI 48197
Responsible for doing recall on the Alaris IV Pumps.
Field Service Technician for Cardinal Health2008 Gross Pointe, MI 48230
Responsible for doing the testing on new Alaris pump and PC.
Computer Technician for Oakland Community Collage2008 Farmington Hills, MI 48335
Responsible for doing desktop removal and set up of new desktop.
Field Service Technician for Cardinal Health2008 Troy, MI 48098
Responsible for doing Preventive Maintenance on their Pyxis med-stations.
ROBERT HALF TECHNOLOGY2007 Troy, Mi 48084
Computer Technician for Snap-On Diagnostics2007 Troy, MI 48098
Software supplier for automotive shops.
Responsible for reinstalling and troubleshooting laptops and PC and inventorying of old computer equipment for disposal. Day to day duties include desktop support, install software at desktop level, inventory of systems asset management, diagnosis of PC's, printer support, assist with helpdesk tickets from Heat system, creating and updating images for the purposes of backing up computer systems in use by employees.
MURRAY'S DISCOUNT AUTO2000-2007
Junior Network Administrator/ Computer Technician2002-2007 Belleville, MI 48111
Responsible for all facets of corporate and retail location IT services:
Deterred server downtime to prevent loss of store sales.
Proficient with hardware installation and providing technical support for corporate headquarters and 122 store locations.
Proficient with installing and configuring software and providing technical support.
Successfully verified server restarts and communicate to supervisory staff on status.
Assisted in the rollout of new Point of Sale software.
Programmer Trainee 2000-2002
Completed comprehensive training program within scheduled time frame.
Created process to develop a backup file of sales for recovery during ISP downtime.
Modified a program for tracking sale items at each store location.
COMPUTER OUTLET 1999-2000 Bradley, WV 25801
Computer Technician
Responsible for trouble shooting PC, networks and configuring modems with network cards.
Family Toy Warehouse1996-1999 Beckley, WV 25801
Assistant Manager
Full Time Responsibilities included, running of the store while the manager was out, nightly deposit, customer service, shipping and receiving of merchandise, maintain store appearance, supervision of employees.
Comac1992-1996 Oak Hill, WV 25901
Assistant Manager
Responsibilities included the supervision of employees, nightly deposits, maintain store appearance, customer video rental file.